The Village of Pinehurst has received the International City/County Management Association (ICMA) Certificate of Excellence in Performance Management for its data-driven measurement and reporting efforts for the fourth consecutive year.
The Village of Pinehurst is one of only 31 worldwide jurisdictions receiving the Certificate of Excellence, and the only North Carolina community recognized.
“Performance management is woven into our culture at every level and guides our decisions,” said Village Manager Jeff Sanborn. “Receiving the highest level of recognition from ICMA for this approach is a direct reflection of the commitment the Village of Pinehurst places on continuous improvements to the services we provide.”
Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and the highest level of recognition, Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and report data to the public through budgets, newsletters, and/or information provided to elected officials.
Certificates of Excellence go to those who also track and report key outcomes, survey residents and local government employees, incorporate data into performance dashboards or other visual communications, and foster the development of a performance culture throughout their organizations.
A complete list of recipients and examples of programs that exemplify the certificate criteria appear on the Certificate Program page on the ICMA website.
Feature photo of Village of Pinehurst taken by Sandhills Sentinel Photographer Melissa Schaub.
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