RALEIGH, N.C. (AP) — The North Carolina Division of Motor Vehicles has suspended the printing of new driver’s licenses after people noticed errors on new cards.

The News & Observer reports the DMV has asked contractor IDEMIA to stop printing and issuing licenses until the cause of the errors is determined. DMV spokeswoman Patrice Bethea says it’s unclear how long the suspension will last.

A Friday statement by the agency says IDEMIA thinks the flaws may be limited to a single batch sent to people under 21 years old. The DMV learned of the problem Wednesday when people began reporting the errors. The DMV has asked IDEMIA to issue corrected licenses to those who received faulty ones.

While this investigation is taking place, DMV Commissioner Jessup has directed IDEMIA not to mail another license until it can be determined the vendor fixed the problem and has proven this will not happen again.

People who received the flawed driving credentials will receive new, correct licenses by mail at no cost to them. 

What to do if you find your license has an error:

• Keep your temporary driver’s documents until a new, correct permanent license is mailed to you

• You will not be required to pay for the replacement – the vendor will cover these expenses

• You do not have to return to a DMV office – you can mail the incorrect license back to:

             NCDMV Central Issuance Unit 

             3176 Mail Service Center 

             Raleigh, NC 27697-3176


IDEMIA has produced the state’s ID cards and driver’s licenses since 2015.

Feature photo:  North Carolina Department of Motor Vehicle sign on S. Sandhills Blvd. in Aberdeen.

This article was written with the help of The Associated Press.

Copyright 2018, The Associated Press. All rights reserved.

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