FirstHealth of the Carolinas recognizes Whitney Platt, a phlebotomist at Moore Regional Hospital in Pinehurst, as the most recent winner of FirstHealth’s BEE Award.
The BEE Award recognizes employees who go above and beyond to show compassion and extraordinary service, fulfilling the system’s core purpose – “To Care for People.”
A patient’s daughter nominated Platt for her empathy and understanding when her mother was brought into the ED by ambulance for pneumonia.
“My mom is 88 years old, and she was confused, scared, and in pain,” she said. “She cried and got terribly upset and couldn’t breathe. Whitney talked to her gently and kindly. She was so empathetic and had so much patience. She calmed her down, then she drew her blood. Mom was smiling through her tears by the time Whitney left the room. She is an asset to MRH, for real. I thank God for her being there because she handled the situation with so much wisdom, care, and patience, along with skill.”
Tammy Fales, phlebotomy supervisor at MRH and Platt’s supervisor, praised Platt for her warm and hardworking nature.
“Whitney’s dedication, compassion, and commitment to our patients and team reflect the very best of what it means to be a health care professional,” said Fales. “Whitney is valued not only for what she does as a phlebotomist, but for the positive impact she makes every day.”
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Contributed.
