To combat folks not showing up for their scheduled appointments at driver license offices, the N.C. Division of Motor Vehicles is now requiring new appointments to be confirmed.
“This confirmation process is necessary to address the high no-show rate for appointments we have been experiencing in our driver license offices,” said DMV Commissioner Wayne Goodwin.
In the month of February, 33.5% of appointments were no-shows.
Now, when appointments are reserved online at SkipTheLine.ncdot.gov, customers will receive a text message and email with a confirmation link and they will need to confirm their appointment by clicking either link within 15 minutes, or the appointment will be canceled. Upon confirming their appointment, customers will receive a text and email notification letting them know the appointment was successfully confirmed.
Four days before the appointment, customers will receive a reminder text and email with a confirmation link. Within 24 hours, customers will need to again confirm their appointment. Once confirmed, another email and text will be generated confirming the appointment.
For appointments booked less than four days out, the second confirmation link will not be sent.
“Folks are used to having to confirm their medical and other appointments in this way,” said Commissioner Goodwin, “so we’re applying this standard from the private sector to our business model and expecting good results and increased appointment availability.”
This latest technological improvement comes on the heels of the DMV Express self-service kiosk pilot that was announced two weeks ago and other modernization efforts including, adding more online services, launching the Walk-In Wait Time Tool and implementing Q-Anywhere.
Contributed.
