Pines Funerals, Pinelawn Memorial Park wins Excellence in Customer Service Award

Johnson Consulting Group honored Pines Funerals and Pinelawn Memorial Park as one of the recipients of the JCG 2023 Excellence in Customer Service Awards. The award recognizes the top professionals who demonstrate excellence in customer service in their profession. These recipients have achieved the highest level of customer satisfaction throughout 2023.

“Pines Funerals and Pinelawn Memorial Park are setting a new standard for customer experience,” says Jake Johnson, president and CEO of Johnson Consulting Group and J3Tech Solutions. “Their dedication to exceptional service is not just admirable — it sets the standard for customer service within the funeral profession. This award is a well-deserved recognition of their commitment to putting customers first and delivering outstanding experiences. Congratulations, Pines Funerals and Pinelawn Memorial Park, on this outstanding achievement.”

The awards are given out annually and are decided by Johnson Consulting Group’s internal Performance Tracker X team. Recipients were informed on March 28 that they had won this prestigious honor.

“It is a high honor to receive this Excellence in Customer Service Award,” says Robert Nunnaley, president of Pines Funerals and Pinelawn Memorial Park. “This recognition cannot be achieved by one or two people; it takes a team, and I am very proud of the team we have at Pines Funerals and Pinelawn Memorial Park. Each person shows deep care and compassion to the families we serve.”

Pines Funerals is part of Fry & Prickett, Kennedy, and Powell Funeral Home, as well as Pinelawn Memorial Park in Moore County.

“Our commitment is to offer the best service possible to each and every family we serve,” said Nunnaley. “Whether you need assistance with pre-planning, funeral, memorial or natural burial services, our dedicated staff is here to guide you each step of the way.”

Feature photo: Pines Funerals staff members. 

Contributed/Courtesy photo.

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