Pinehurst residents extremely satisfied survey shows

At the beginning of Tuesday’s Village of Pinehurst Council meeting, Village Manager Jeff Sanborn announced with pride that Pinehurst has been recognized for excellent performance management by the International City Managers Association.

In presenting the award, Sanborn wanted to recognize Lauren Craig, Organizational Performance Director. 

“This is a team effort, but you are a central piece of that team that does all our performance management data collection and analysis,” said Sanborn. “Lauren tries to understand what is important to our community and helps us to figure out how we can best meet the quality of life needs that our residents and businesses tell us are important.”

This is the third year in a row that Pinehurst has earned the award. Only 25 other communities in the entire country received an excellent rating.

High Satisfaction Survey Results

Later in the meeting, Craig presented the findings from a recently completed community survey that showed satisfaction with village services is extremely high. A random group of residents received a 32 question survey in the mail this past July. A total of 803 responses were received.

According to the survey done by ETC Institute, 95% of the residents surveyed scored Pinehurst as either excellent or a good place to live. Overall satisfaction with Village services and feeling of safety were also rated very high.

A slide from the presentation to the Village Council showing results of a community survey.

In a separate survey, Pinehurst businesses also responded with very positive overall satisfaction ratings. A total of 75 business surveys were received. 

The results will be used by the Village to identify areas that need improvement and look at future needs.

$270,000 Coronavirus Relief Funds

In other news from the council meeting, the Village is in line to receive money from the CARES Act for COVID-19 related expenditures.  Purchasing medical and protective supplies, sanitizing products, disinfection of public areas, IT improvement, payroll expenses for public safety personnel are all eligible.

A breakdown of the items to be purchased in Fiscal Year 2021 was presented by Brook Hunter, Financial Services Director to the Village Council. The list below ranges from personal protective equipment to automatic door openers.

1. Medical and protective supplies (including masks, gowns, hand sanitizer and automatic dispenser stations, etc.) – ($17,800)

2. Disinfection of public buildings and vehicles (including professional cleanings as needed and disinfecting wipes/cleaners) – ($42,000)

3. Body temperature measurement system terminals (for key building entrances to be used by employees and the public) – ($9,600)

4. Touchless faucets, soap dispensers, and auto-flush kits – ($44,000)

5. Hardware for teleworking and teleconferencing (including laptops, portable dual screens, portable printers, conference AV bundles, Office 365 licenses and related security protection software) – ($48,600)

6. Automatic door openers for high traffic public and employee entrances at VOP facilities (includes door opening devices and upgrade of current access system to a compatible platform) – ($90,000)

Hunter told the Village Council “these expenditures must occur between March 1 and October 31 to be eligible for reimbursement.”

Feature photo: Lauren Craig, Organizational Performance Director is presented with an award from the International City Managers Association for excellent performance management. In presenting the award, Jeff Sanborn, Village Manager said, “This is a team effort, but you are a central piece of that team that does all our performance management data collection and analysis.”

Sandhills_Sentinel~Article and photo by Sandhills Sentinel Reporter John Patota.

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