Each fall, the Village of Pinehurst issues a State of the Village Report to indicate how well it has accomplished key goals and objectives set by the Village Council in the previous fiscal year, which runs from July 1 to June 30. The Village Council establishes these goals and objectives to ensure they achieve the village’s mission to “promote, enhance, and sustain the quality of life for residents, businesses, and visitors.”
The Village’s FY 2021 Goals:
- Safeguard the Community
- Promote High Quality Development and Appearance
- Promote a Thriving Business Community
- Promote Transportation Mobility and Connectivity
- Protect the Environment
- Promote Active Living and Cultural Opportunities
- Professionally Manage a High Performing Organization
- Attract & Retain an Engaged Workforce
- Maintain a Healthy Financial Condition
This year, 99% of residents and 100% of businesses rated the overall quality of life in the village as excellent or good. As part of the FY 2021 Strategic Operating Plan, the village focused efforts on eight initiative action plans, and residents and businesses continue to indicate high satisfaction levels with the vast majority of village services.
“This past year was full of challenges that forced Village staff to come up with innovative solutions to continue providing the best quality of life for our residents, businesses, and visitors,” said Village Manager Jeff Sanborn. “These positive results are a direct reflection of the commitment from staff and volunteers.”
Using the Baldrige Performance Excellence Framework, they have successfully created a culture of continuous improvement in the village. Since 2013, the village has seen improved resident satisfaction in 86% of its service areas, and they currently exceed the national averages in 48 out of 49 service areas. This year, they achieved the highest annual satisfaction ratings in twelve areas among ETC-surveyed communities under 30,000 in population.
To view the full FY 2021 State of the Village Report, visit www.vopnc.org/sovreport.
For more information on the Village of Pinehurst, visit vopnc.org or call (910) 295-1900.
Feature photo by Sandhills Sentinel Photographer John Patota.