North Carolina Insurance Commissioner Mike Causey has asked licensed insurance companies to be economically flexible with consumers who have been affected by the power outages after Moore County was a victim to an attack on its substations.
“This criminal act has had a significant impact on nearly 45,000 residents,” said Commissioner Causey. “Many folks cannot access their online insurance accounts due to power loss. We are requesting that insurance companies be flexible with customers during this time until power is fully restored.”
In addition, Commissioner Causey has asked the licensed insurance industry to consider the following actions:
Relax due dates for premiums payments;
Extend grace periods;
Waive late fees and penalties;
Consider cancellation or non-renewal of policies only after exhausting other efforts to work with policyholders to continue coverage.
In addition, Commissioner Causey is requesting that all insurance agents, brokers, and other licensees who accept premium payments on behalf of insurers take steps to ensure that customers can make premium payments in a user-friendly manner. This request applies solely to individuals who have been directly impacted by this incident, rather than a blanket insurance payment holiday for everyone.
For more information, visit the NCDOI website at www.ncdoi.gov or call 855-408-1212.